Welcome to BENCO Electric Cooperative
BENCO Electric is a member-owned cooperative that provides electricity to over 18,000 members. We are your local Touchstone Energy Cooperative; our mission is to provide you with the best possible service, at the lowest possible cost, consistent with sound business management.
New Requirements by Credit Card Companies may affect You ...
Due to security breaches, credit card companies are requiring tighter security to protect personal information. The Payment Card Industry (PCI) has implemented new requirements for credit card payments that will impact the way BENCO Electric Cooperative accepts credit card payments. The Payment Card Industry Security Standards is an open global forum that develops, maintains and manages the PCI Security Standards, which include the Data Security Standard (DSS), Payment Application data Security Standard (PA-DDS), and PIN Transaction Security (PTS) Requirements.
Due to new requirements from credit card companies we are unable to continue taking payments over the phone. We understand this is a change in how we have normally operated and it may cause an inconvenience for some of our members. However, it is a change that is required to remain in compliance with PCI regulations and avoid costly penalties and fines. We are sorry for any inconvenience that this may cause.
Beginning October 1, 2015, customer service representatives will no longer be able to verbally accept credit card payments by phone. Card payments can still be made over the phone by utilizing our automated payment system (which is PCI compliant at this time) by calling 1.855.730.8705, online bill pay by logging on to benco.org, placed in the deposit box outside of our office or through the SmartHub app on your smart phone or tablet.
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